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Issue Data and Actions

Please read through the GitLab Issue Documentation for an overview on GitLab Issues.

Parts of an Issue

The image below illustrates what an issue may look like. Note that certain parts will look slightly different or will be absent, depending on the version of GitLab being used and the permissions of the user viewing the issue.

You can find all the information for that issue on one screen.

Issue view

An issue starts with its status (open or closed), followed by its author, and includes many other functionalities, numbered in the image above to explain what they mean, one by one.

Many of the elements of the issue screen refresh automatically, such as the title and description, when they are changed by another user. Comments and system notes also update automatically in response to various actions and content updates.

New Issue, close issue (reopen issue, report issue)

Clicking on New issue will open a new window to create a new issue in the same project. Clicking on Close issue will close this issue, but it will not be deleted. If the issue is already closed, you can still access it and the button will show Reopen issue, as shown below, which you can click to reopen the issue. A reopened issue is no different from any other issue.

Reopen Issue

If you do not have rights to modify the issue, the close issue button will be replaced with report issue, which you can click to submit an abuse report about the issue. It will also appear if you have rights to modify the issue, but only after it is closed.

Report Abuse

To Do

You can add issues to and remove issues from your GitLab To-Do List.

The button to do this has a different label depending on whether the issue is already on your To-Do List or not. If the issue is:

  • Already on your To-Do List: The button is labeled Mark as done. Click the button to remove the issue from your To-Do List.
  • Not on your To-Do List: The button is labeled Add a To Do. Click the button to add the issue to your To-Do List.

Assignee

An issue can be assigned to:

The assignee(s) can be changed as often as needed. The idea is that the assignees are responsible for that issue until it's reassigned to someone else to take it from there. When assigned to someone, it will appear in their assigned issues list.

TIP: Tip: If a user is not member of that project, it can only be assigned to them if they created the issue themselves.

Multiple Assignees (STARTER)

Often multiple people work on the same issue together, which can be especially difficult to track in large teams where there is shared ownership of an issue.

In GitLab Starter, you can assign multiple people to an issue.

Epic (PREMIUM)

You can assign issues to an Epic, which allows better management of groups of related issues.

Milestone

Select a milestone to attribute that issue to.

Time tracking

Use GitLab Quick Actions to track estimates and time spent on issues. You can add an estimate of the time it will take to resolve the issue, and also add the time spent on the resolution of the issue.

Due date

When you work on a tight schedule, it's important to have a way to set a deadline for implementations and for solving problems. This can be done in the due date element. Due dates can be changed as many times as needed.

Labels

Categorize issues by giving them labels. They help to organize workflows, and they enable you to work with the GitLab Issue Board.

Group Labels, which allow you to use the same labels for all projects within the same group, can be also given to issues. They work exactly the same, but they are immediately available to all projects in the group.

TIP: Tip: If a label doesn't exist yet, you can click Edit, and it opens a dropdown menu from which you can select Create new label.

Weight (STARTER)

Assign a weight to an issue. Larger values are used to indicate more effort is required to complete the issue. Only positive values or zero are allowed.

Confidentiality

You can set an issue to be confidential. When set, unauthorized users will not be able to access the issue, and will not see it listed in project issue boards or the issue list.

Lock issue

You can lock the threads in the issue, to prevent further comments from being added.

Participants

All the users involved in that issue. Either they participated in the thread, or were mentioned in the description or threads.

Notifications

Click on the icon to enable/disable notifications for the issue. This will automatically enable if you participate in the issue in any way.

  • Enable: If you are not a participant in the discussion on that issue, but want to receive notifications on each update, subscribe to it.
  • Disable: If you are receiving notifications for updates to that issue but no longer want to receive them, unsubscribe from it.

Reference

  • A quick "copy" button for that issue's reference, which looks like foo/bar#xxx, where foo is the username or groupname, bar is the project-name, and xxx is the issue number.

Edit

Clicking this icon opens the issue for editing, and you will have access to all the same fields as when the issue was created. This icon will not display if the user does not have permission to edit the issue.

Description

The plain text title and description of the issue fill the top center of the issue page. The description fully supports GitLab Flavored Markdown, allowing many formatting options.

Since GitLab 12.6, changes to an issue's description are listed in the issue history.(STARTER)

Mentions

You can mention a user or a group present in your GitLab instance with @username or @groupname and they will be notified via todos and email, unless they have disabled all notifications in their profile settings. This is controlled in the notification settings.

Mentions for yourself (the current logged in user), will be highlighted in a different color, allowing you to easily see which comments involve you, helping you focus on them quickly.

TIP: Tip: Avoid mentioning @all in issues and merge requests, as it sends an email notification to all the members of that project's group, which can be interpreted as spam.

Related Issues (STARTER)

Issues that were mentioned as related issues are listed here. You can also click the + to add more related issues.

Related Merge Requests

Merge requests that were mentioned in that issue's description or in the issue thread are listed as related merge requests here. Also, if the current issue was mentioned as related in another merge request, that merge request will be listed here.

Award emoji

You can award an emoji to that issue. There are shortcuts to "thumbs_up" and "thumbs_down", or you can click on the light gray "face" to choose a different reaction from the dropdown list of available GitLab Flavored Markdown Emoji.

TIP: Tip: Posting "+1" as a comment in a thread spams all subscribed participants of that issue, clutters the threads, and is not recommended. Awarding an emoji is a way to let them know your reaction without spamming them.

Show all activity

You can filter what is displayed in the issue history by clicking on Show all activity and selecting either:

  • Show comments only, which only shows threads and hides updates to the issue.
  • Show history only, which hides threads and only shows updates.

Also:

  • You can mention a user or a group present in your GitLab instance with @username or @groupname and they will be notified via To-Do items and email, unless they have disabled all notifications in their profile settings.
  • Mentions for yourself (the current logged in user), will be highlighted in a different color, allowing you to easily see which comments involve you, helping you focus on them quickly.

Show all activity

Create Merge Request

Create a new branch and WIP merge request in one action. The branch will be named issuenumber-title by default, but you can choose any name, and GitLab will verify that it is not already in use. The merge request will automatically inherit the milestone and labels of the issue, and will be set to close the issue when it is merged.

Create MR from issue

Optionally, you can choose to create a new branch only, named after that issue.

Issue history

All comments and updates to the issue are tracked and listed here, but this can be filtered, as shown above.

Activity sort order

Introduced in GitLab 12.10.

You can reverse the default order and interact with the activity feed sorted by most recent items at the top. Your preference is saved via local storage and automatically applied to every issue you view.

To change the activity sort order, click the Oldest first dropdown menu and select either oldest or newest items to be shown first.

Issue activity sort order dropdown button

Comments

Collaborate in the issue by posting comments in its thread. This text field also fully supports GitLab Flavored Markdown.

Submit comment, start a thread, or comment and close

Once you write a comment, you can:

  • Click Comment and your comment will be published.
  • Choose Start thread from the dropdown list and start a new thread within that issue's main thread to discuss specific points. This invites other participants to reply directly to your thread, keeping related comments grouped together.

Comment or thread

You can also close the issue from here, so you don't need to scroll to the top of the issue page.

Zoom meetings

Introduced in GitLab 12.3.

You can attach and remove Zoom meetings to issues using the /zoom and /remove_zoom quick actions as part of GitLab Flavored Markdown.

Attaching a Zoom call an issue results in a Join Zoom meeting button at the top of the issue, just under the header.

Read more how to add or remove a zoom meeting.

Publish an issue (ULTIMATE)

Introduced in GitLab Ultimate 13.1.

If a status page application is associated with the project, you can use the /publish quick action to publish the issue. Refer to GitLab Status Page for more information.